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Evidence Guide: MSS027015 - Provide environmental advice to clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS027015 - Provide environmental advice to clients

What evidence can you provide to prove your understanding of each of the following citeria?

Formulate advice

  1. Develop advice options that are based on clear legislative requirements and sound environmental management practices
  2. Clearly distinguish between fact and opinion
  3. Justify any assumptions made and support conclusions with reasoned arguments and evidence
  4. Discuss options with client and relevant personnel, incorporate their feedback and finalise advice
  5. Ensure that advice is accurate and meets the client’s needs
  6. Obtain authorisation to release advice to client in accordance with workplace communication protocols
Develop advice options that are based on clear legislative requirements and sound environmental management practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly distinguish between fact and opinion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Justify any assumptions made and support conclusions with reasoned arguments and evidence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss options with client and relevant personnel, incorporate their feedback and finalise advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that advice is accurate and meets the client’s needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorisation to release advice to client in accordance with workplace communication protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain specialist environmental knowledge

  1. Research and read examples of environmental management best practice to improve quality of own work outputs
Research and read examples of environmental management best practice to improve quality of own work outputs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use networking to build and maintain a comprehensive knowledge and understanding of environmental issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define and analyse the request for advice

  1. Confirm and record the source, nature and priority of the client request
Confirm and record the source, nature and priority of the client request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the issue, problem or requested information and analyse the risks involved with providing advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify workplace communication protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Redirect the request or seek guidance from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse information

  1. Identify the information required to formulate useful advice
Identify the information required to formulate useful advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify available sources of information that are relevant and reliable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain external expert opinion and advice in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse available information to identify issues, principles, legal requirements, patterns and trends in data that are of interest to the client

  1. Develop advice options that are based on clear legislative requirements and sound environmental management practices
Develop advice options that are based on clear legislative requirements and sound environmental management practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly distinguish between fact and opinion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Justify any assumptions made and support conclusions with reasoned arguments and evidence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss options with client and relevant personnel, incorporate their feedback and finalise advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that advice is accurate and meets the client’s needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorisation to release advice to client in accordance with workplace communication protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate advice to client

  1. Provide timely, authorised advice in accordance with workplace policies and procedures and in a format or manner that suits the client
Provide timely, authorised advice in accordance with workplace policies and procedures and in a format or manner that suits the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm client’s understanding of the advice provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use feedback from clients to improve the way advice is developed and provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of the request and advice

  1. Record accurate details of request, client contact and advice in accordance with workplace procedures
Record accurate details of request, client contact and advice in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File records in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge